Hmm…that’s strange. If you’re not waiting on your welcome kit based on its delivery criteria, these two steps should help:

• Check your profile online one more time just to make sure you’ve completed everything correctly (like your current address, due date, etc.)
• Once you’ve checked that your profile’s in good order, contact us for further assistance. 

NOTE: The health & safety of our employees and you, our consumers is our most important priority. Please know that we are actively monitoring the COVID-19 situation and following the precautions outlined by health officials.

At this time, we are slightly altering our phone support and limiting these to urgent concerns. We remain available from Monday - Friday, 10:00 am - 4:00 pm EST. We remain available through live chat for immediate support.

If you are exhibiting symptoms of the COVID-19, please contact your Public Health or visit for more information: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms.html.  If you are experiencing illness or require medical emergency that is not COVID-19-related, please reach out to a healthcare professional or go to the emergency room at your local hospital.

Given the dynamic situation, we will continue to update our messaging and remain committed to transparency.

Thank-you for your continued support. For additional information, please visit one of the following websites: Public Health Canada, the World Health Organization or International SOS.

Remember that the welcome package will arrive just before due date so don’t worry if you don’t have it yet.

We are not currently experiencing any major disruption or slow downs in the processing of our samples and mailings to Nestlé Baby & me members. We know the situation is still changing quickly and it is possible that there could be a delay in delivery timelines.

Overall, Canada Post is continuing to process and deliver products with no major backlogs. However, Canada Post is experiencing some delays in reaching Northern communities due to flight availability and in some cases volume backlog. They are working directly with communities impacted to find a solution. In addition, some Canada Post retail outlets have had to close due to COVID-19. As this situation remains fluid, they are working locally to find solutions wherever possible.

We would ask for your patience during this time. We are monitoring the situation closely. We will update this FAQ section and email members who could be impacted.

Be sure to add us to your safe senders list to ensure you receive email notifications from us.

We will continue to send you our regularly scheduled emails during this time.