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    FAQ

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    FAQ

    COVID-19 Updates

    Where can I find Nestlé® Good Start® Infant Formula? Can you tell me what stores have it?

    We are doing our best to ensure the availability of our products where Nestlé® Good Start® Infant Formula is sold. You may want to check with your specific retailer to ask about what products they have available or alternatively you can check the store’s website to see what products are available online.

    If you are not able to find your regular Nestlé® Good Start® Infant Formula on shelf, it is safe and nutritionally appropriate to use a different Nestlé® Good Start® Infant Formula.  It is also appropriate to switch between liquid and powdered Nestlé® Good Start® Infant Formula unless you have been given specific instructions by your doctor. 

    Nestlé® Good Start® Infant Formulas include Nestlé® Good Start® 1 & 2 (900g powder and 240mL concentrate available in Stage 1 only), Nestlé® Good Start® Plus 1 & 2 (580g and 1.02kg powder, ready-to-feed Tetra 250mL, concentrate 240mL and 89mL ready-to-feed nursers (available in Stage 1 only) and Nestlé® Good Start® Soothe;(550g and 942g powder).

    Always remember to read and follow the preparation instructions on the label for each specific formula. 

    If you have been giving Nestlé® Good Start® Infant Formula to your baby and you cannot find any Nestlé® Good Start® Infant Formula products, you can use another infant formula designed for healthy term infants from a different manufacturer.  All infant formulas designed for healthy term infants for sale in Canada have been approved by Health Canada to meet the nutritional requirements for normal healthy growth for all infants between the ages of 0-12 months. If you have questions about which infant formula to use or any questions related to feeding your baby, speak with your health care practitioner. Always remember to read and follow the preparation instructions on the label for each specific formula.

    Nestlé® Good Start® 3 is not an infant formula and should not be used to feed infants.  Nestlé® Good Start® 3 is made specifically for toddlers above 12 months of age and is a nutritional supplement.  Nestlé® Good Start® Plain Milk and Nestlé® Good Start®3 Vanilla Flavour can be use interchangeably for toddlers in this age group.  If you cannot find Nestlé® Good Start® 3, whole cow’s milk can also be used and is recommended by Canadian Pediatric Society.

    Is Nestle able to sell online and deliver directly to consumers?

    We work with the online retailers in Canada including Amazon, PC Express and Walmart.ca.  They continue to stock Nestlé Good Start formula and Gerber baby foods, and their operations will allow them to serve families across the country.

    What can I do if I can’t find the products I am looking for?

    If you find empty shelves at your local retailer, we encourage you to speak to the store’s manager to find out when the next shipment is scheduled to arrive. You can also buy through the online retailers in Canada including Amazon, PC Express and Walmart.ca.  They continue to stock Nestlé Good Start formula and Gerber baby foods, and their operations will allow them to serve families across the country.

    If you are not able to find your regular Nestlé® Good Start® Infant Formula on shelf, it is safe and nutritionally appropriate to use a different Nestlé® Good Start® Infant Formula.  It is also appropriate to switch between liquid and powdered Nestlé® Good Start® Infant Formula unless you have been given specific instructions by your doctor. 

    Nestlé® Good Start® Infant Formulas include Nestlé® Good Start® 1 & 2 (900g powder and 240mL concentrate available in Stage 1 only), Nestlé® Good Start® Plus 1 & 2 (580g and 1.02kg powder, ready-to-feed Tetra 250mL, concentrate 240mL and 89mL ready-to-feed nursers (available in Stage 1 only) and Nestlé® Good Start SootheTM (550g and 942g powder). Always remember to read and follow the preparation instructions on the label for each specific formula. 

    If you have been giving Nestlé® Good Start® Infant Formula to your baby and you cannot find any Nestlé® Good Start® Infant Formula products, you can use another infant formula designed for healthy term infants from a different manufacturer.  All infant formulas designed for healthy term infants for sale in Canada have been approved by Health Canada to meet the nutritional requirements for normal healthy growth for all infants between the ages of 0-12 months. If you have questions about which infant formula to use or any questions related to feeding your baby, speak with your health care practitioner. Always remember to read and follow the preparation instructions on the label for each specific formula.

    I can’t find my Nestlé® Good Start® product on shelf/ online/ in-stores. Can I give my baby Stage 2 if they are not yet 6 months?

    Yes, all infant formulas designed for healthy term infants for sale in Canada have been approved by Health Canada to meet the nutritional requirements for normal healthy growth for all infants between the ages of 0-12 months.  Some infant formulas, such as Nestlé® Good Start® 2, may have some benefits specifically designed for older babies from 6-12 months, such as slightly higher levels of calcium and iron. The differences in these levels are still appropriate for all babies from 0-12 months. 

    Nestlé® Good Start® 3 is not an infant formula and should not be used to feed infants.  Nestlé® Good Start® 3 is made specifically for toddlers above 12 months of age and is a nutritional supplement.  Nestlé® Good Start® 3 Plain Milk and Nestlé® Good Start® 3 Vanilla Flavour can be use interchangeably for toddlers in this age group.  If you cannot find Nestlé® Good Start® 3, whole cow’s milk can also be used and is recommended by Canadian Pediatric Society.

     

    I can’t find my Nestlé® Good Start® Alsoy or Nestlé® Good Start® Organic on shelf/ online/ in-stores. Is it safe for me to give my baby another formula?

    If you have been giving Nestlé® Good Start® Alsoy 730g or Nestlé® Good Start® Organic 900g to your baby and you cannot find them available you can use another infant formula designed for healthy term infants from a different manufacturer that offers the benefits of Soy Infant Formula or Organic Infant Formula.  All infant formulas designed for healthy term infants for sale in Canada have been approved by Health Canada to meet the nutritional requirements for normal healthy growth for all infants between the ages of 0-12 months. If you have questions about which infant formula to use or any questions related to feeding your baby, speak with your health care practitioner. Always remember to read and follow the preparation instructions on the label for each specific formula.

    Can I get free formula samples?

    A limited amount of formula samples are offered as part of the Nestlé Baby & me program for new parents. These samples are mailed out only at specific times during the membership tenure and are not available for purchase. We are working with retailers to keep up with the increased demand due to the concerns around COVID-19, and will continue to produce and supply the products so consumers have access.  Please check with your local retailer for stock and availability.

    Is Nestlé giving out free formula?

    We are aware of a rumor that states that the infant formula companies are providing products free of charge in response to stores running out of product stock.  While this is not the case, we are continuing to make our products as accessible as possible for families.

    We are working to maintain a consistent supply of infant formulas and baby foods to retailers so that they can restock their shelves as soon as possible. If you find empty shelves at your local retailer, we encourage you to speak to the store’s manager to find out when the next shipment is scheduled to arrive. You can also check online retailers who may have more stock of our formulas and foods.

    Has production of formula stopped or been impacted due to the cross-border restrictions?

    There is no interruption to our supply chain. We have the full support and encouragement from the government that the food and beverage business is ‘essential’ and Nestlé is continuing to supply these products to Canadians as a top priority.

    Are there any homemade substitutes for formula?

    No. For babies who are not being breastfed or receiving breastmilk, only commercial infant formula is recommended by Health Canada as a breastmilk substitute. For more information please visit https://www.canada.ca/en/health-canada/services/canada-food-guide/resources/infant-feeding/safety-homemade-infant-formulas-canada.html

    If you find empty shelves at your local retailer, we encourage you to speak to the store’s manager to find out when the next shipment is scheduled to arrive. You can also buy through online retailers like Amazon, PC Express and Walmart, who serve consumers across the country. We are working to ensure have stock of our infant formulas and baby foods.

    If you are not able to find your regular Nestlé® Good Start® Infant Formula on shelf, it is safe and nutritionally appropriate to use a different Nestlé® Good Start® Infant Formula.  It is also appropriate to switch between liquid and powdered Nestlé® Good Start® Infant Formula unless you have been given specific instructions by your doctor. 

    Nestlé® Good Start® Infant Formulas include Nestlé® Good Start®1 & 2 (900g powder and 240mL concentrate available in Stage 1 only), Nestlé® Good Start® Plus 1 & 2 (580g and 1.02kg powder, ready-to-feed Tetra 250mL, concentrate 240mL and 89mL ready-to-feed nursers (available in Stage 1 only) and Nestlé® Good Start SootheTM (550g and 942g powder). Always remember to read and follow the preparation instructions on the label for each specific formula. 

    If you have been giving Nestlé® Good Start® Infant Formula to your baby and you cannot find any Nestlé® Good Start® Infant Formula products, you can use another infant formula designed for healthy term infants from a different manufacturer.  All infant formulas designed for healthy term infants for sale in Canada have been approved by Health Canada to meet the nutritional requirements for normal healthy growth for all infants between the ages of 0-12 months. If you have questions about which infant formula to use or any questions related to feeding your baby, speak with your health care practitioner. Always remember to read and follow the preparation instructions on the label for each specific formula.

    Nestlé® Good Start® 3 is not an infant formula and should not be used to feed infants.  Nestlé® Good Start® 3 is made specifically for toddlers above 12 months of age and is a nutritional supplement.  Nestlé® Good Start® 3 Plain Milk and Nestlé® Good Start® 3 Vanilla Flavour can be use interchangeably for toddlers in this age group.  If you cannot find Nestlé® Good Start® 3, whole cow’s milk can also be used and is recommended by Canadian Pediatric Society.

    I have been introducing solid foods to my baby and can’t find the Gerber Cereals I have been using to feed my baby. Can I use other flavours of Cereals? What should I do?

    Gerber cereals are specifically designed for your growing baby and we offer different varieties of cereal within each stage. While they are staged to progress gradually in flavour and texture, they can be used interchangeably within each stage.

    It is important to note that the Canadian Pediatric Society states that when introducing foods that may contain common allergens, it’s best to offer no more than one new food a day. The reason for this recommendation is that it will make it easier to identify a food that may have caused a reaction. 

    Common food allergens found in Gerber Baby Cereals are milk, wheat, oat, and barley. Always read the product label for our most up to date product information.

     

    Stage 1

    Oat Cereal (ADD WATER)

    Rice Cereal (ADD WATER)

    Organic Oatmeal (ADD MILK)

    Organic Rice Cereal (ADD MILK)

    Stage 2

    Rice & Banana (ADD WATER)

    Rice Carrot & Pumpkin (ADD WATER)

    Oat & Prune (ADD WATER)

    Wheat Banana & Strawberry (ADD WATER)

    Multigrain Oatmeal (ADD WATER)

    Multigrain Oatmeal & Fruit (ADD WATER)

    Organic Wheat & Wholegrain Oatmeal Banana (ADD MILK)

    Organic Wheat & Wholegrain Oat Mango Carrot (ADD MILK)

    Stage 3

    Wheat Biscuit (ADD WATER)

    Oat Banana Mango (ADD WATER)

    Multigrain Yogurt Raspberry (ADD WATER)

    Multigrain Yogurt Blueberry (ADD WATER)

    Multigrain Yogurt, Apple, Pear, Banana (ADD WATER)

    Organic Wheat & Wholegrain Banana Raspberry (ADD MILK)

    Stage 4

    Wheat Honey & Flakes (ADD WATER)

    Multigrain Apples & Oranges (ADD WATER)

    Multigrain Cherries & Berries (ADD WATER)

    I have been introducing solid foods to my baby and can’t find the Gerber purees I have been using to feed my baby. Can I use other flavours of purees? What should I do?

    Yes! You can use another flavour of puree to feed your baby. All Gerber Purees are delicious, all nutritious, and organic purees and can be used interchangeably. The majority of our Gerber Purees are staged from 6 months+ and those flavours can be fed interchangeably within that stage. For Toddlers 12months+, you can feed any of our 6m+ purees, plus we have 3 additional flavours that can be used interchangeably:

    Gerber Organic Banana, Mango, Quinoa, Avocado with Vanilla Puree

    Gerber Organic Apple, Mango, Raspberry, Avocado with Oats Puree

    Gerber Organic Mango, Peach, Carrot, Sweet Potato with Oats Puree

    Can Nestle instruct retailers to restrict stockpiling purchases by consumers, that is, to put in place maximum order quantities at retail locations?

    Purchase quantity is at the retailers’ discretion. We encourage consumers to be thoughtful about their purchase quantities to ensure equitable access by all parents. Our goal is to ensure we meet retailers’ increased volume requirements as best we can during this extraordinary situation. We are working to maintain a consistent supply of infant formulas and baby foods to retailers so that they can restock their shelves as soon as possible.  We are also working with the online retailers in Canada including Amazon, PC Express and Walmart.ca.  They continue to stock Nestlé® Good Start® formula and Gerber baby foods, and their operations will allow them to serve families across the country.

    Has Nestle ramped up production in the wake of this crisis?

    We understand the concern parents feel when they see empty shelves.  Our goal is to ensure we meet retailers’ increased volume requirements as best we can during this extraordinary situation. We are working to maintain a consistent supply of infant formulas and baby foods to retailers so that they can restock their shelves as soon as possible.  We are also working with the online retailers in Canada including Amazon, PC Express and Walmart.ca.  They continue to stock Nestlé Good Start formula and Gerber baby foods, and their operations will allow them to serve families across the country.

    I am pregnant, what precautions should I be taking with COVID-19? What if I become sick?

    If you’re worried that you may have Coronavirus, please follow the direction provided by Health Canada. If you have questions about you and your baby’s health and well-being, please contact your healthcare provider. Your doctor can provide you with the resources and information you need.

     

    I am breastfeeding, what happens if I contract COVID-19? Can I breastfeed? Do I need to self-quarantine from my baby?

    If you have questions about you and your baby’s health and well-being, please contact your healthcare provider.  Your doctor can provide you with the resources and information you need.  

    What should I do if I have questions about my baby’s nutritional needs?

    For additional questions you may have around your and your baby’s health and nutritional needs, we recommend speaking to your health care provider or calling the Health Agency in your province or territory:

    British Columbia

    Call: 811

    Visit: www.bccdc.ca/covid19

    Alberta

    Call: 811

    Visit: www.myhealth.alberta.ca

    Saskatchewan

    Call: 811

    Visit: www.saskhealthauthority.ca

    Manitoba

    Call: 1-888-315-9257

    Visit: www.manitoba.ca/covid19

    Ontario

    Call: 1-866-797-0000

    Visit: www.publichealthontario.ca

    Quebec

    Call: 1-877-644-4545

    Visit: www.quebec.ca/coronavirus

    New Brunswick

    Call: 811

    Visit: www.gnb.ca/publichealth

    Nova Scotia

    Call: 811

    Visit: www.nshealth.ca/public-health

    Prince Edward Island

    Call: 811

    Visit: www.princeedwardisland.ca/covid19

    Newfoundland and Labrador

    Call: 811

    or

    1-888-709-2929

    Visit: www.gov.nl.ca/covid-19

    Nunavut

    Call: 867-975-5772

    Visit: www.gov.nu.ca/health

    Northwest Territories

    Call:

    Yellowknife: 867-767-9120

    Inuvik: 867-490 –2225

    Fort Smith: 867-872-6219 or 867-872-6221

    Hay River: 867-874-7201: Call Public Health at (867) 874-7201 between 08:30 to 16:30. After hours, please contact the Emergency Department at (867) 874-8050

    For other communities, call the local health centre. Phone numbers are listed here: www.hss.gov.nt.ca/health-centres

    Visit: www.hss.gov.nt.ca

    Yukon Territory

    Call: 811

    www.hss.gov.yk.ca

    If you have additional questions that are not answered on the Canada Public Health Agency website:
    Canada’s coronavirus hotline - 1-833-784-4397 (interpretation services are available in multiple languages)
    Email: phac.info.aspc@canada.ca

    I’m in the Nestlé Baby & me program, will I still get my samples?

    We are not currently experiencing any major disruption or slow downs in the processing of our samples to Nestlé Baby & me members.

    However, Canada Post is experiencing delays due to a significant increase in parcel volumes as a result of more Canadians shopping online during the Covid-19 crisis. This will likely affect the delivery timeline of your Nestlé Baby & me samples & coupons. When we send out your Ready for Baby Pack, we also send you an email shipping confirmation that contains a Canada Post tracking number. We encourage you to track your package, using the tracking number provided in the shipping confirmation email, through Canada Post at https://www.canadapost.ca/trackweb/en#/home

    We would ask for your patience during this time.

    Be sure to add club@e.nestlebaby.ca to your safe senders list to ensure you receive email notifications from us.

    We will also continue to send you our regularly scheduled emails during this time.

    Is Nestlé donating formula or baby food to charities given the increased demand?

    In times like these, our communities need our help more than ever. We are a proud partner of Food Banks Canada and in addition to our ongoing support of this organization, we are also introducing an Employee Matching Program to help the Food Bank during this extraordinary time.   

    General

    I’d love some Nestlé product samples or coupons, how can I get them?

    It’s easy! Just register for the Nestlé Baby & me and you’ll receive product samples, coupons and more to support your pregnancy—right through to toddlerhood. It’s why the best time to join is when you’re still expecting. Plus, keep an eye out for coupon and discount offers in-store.

    I’m looking for products with Halal or Kosher certification, does Nestlé have any?

    Be sure to check the package for specific Halal or Kosher symbols. Here are some of the products you’ll find:

    Kosher

    • GERBER Organic Rice cereal

    • GERBER Organic Oatmeal cereal

    • GERBER Arrowroot Cookies

    • GERBER Puffs

    • GERBER Lil’Crunchies

    • GOOD START Alsoy

    • GOOD START Organic

    • GOOD GROW

    Halal

    • GOOD START Alsoy

    How about organic products, are they offered by Nestlé?

    Yep! Choose from a variety of organic products, like the ones below:   

    • GOOD START ORGANIC

    • GERBER Organic Baby Cereal

    • GERBER Organic Purées

    • GERBER Organic Quinoa Crisps 

    • GERBER Organic Rice Rusks

    • GERBER Organic Lil' Crunchies

    • GERBER Organic Yogurt Melts

    • GERBER Organic Biscuits

    Non-GMO products are high on my list, are they available from Nestlé?

    Nestlé offers a variety of non-GMO products— like these:

    • GOOD START 1

    • GOOD START PLUS 1

    • GOOD START 2 

    • GOOD START PLUS 2

    • GOOD START SOOTHE

    • GOOD START ALSOY

    • GOOD START ORGANIC

    • GERBER Baby Cereal

    • GERBER Toddler Cereal

    • GERBER Organic Purees*

    • GERBER Rice Rusks

    • GERBER Quinoa Crisps

    • GERBER Puffs

    • GERBER Lil’ Crunchies

    • GERBER Organic Biscuits*

    • GERBER Organic Yogurt Melts*

    *The use of genetic modification is not permitted in organic foods.

    Where can I go if I have additional questions regarding Nestlé Baby or Nestlé Products?

    If you are seeking more information or need to connect with us, visit our Support Hub and we’ll be happy to help.

    Materna

    What can I do if I am having difficulty swallowing my NESTLÉ® MATERNA® tablets?

    Hopefully one of the following will help you—you can try to:

    • Take your tablet with food.

    • Include your tablet in your bedtime routine.

    • Break it in half and consider taking at two different times in the same day (Make sure to have clean, dry hands and keep the remaining half of the pill out of reach of children).

    • Crush it and mix the powder into a drink.

    Note: To help make things even easier on you, you can pick up a pill splitter or pill crusher at your local pharmacy. If you only need to cut your tablet, just make sure you do so along the bisecting line in the middle. Do your best to cut the tablet evenly, as sharp edges may be difficult to swallow.

    I’m vegan, is MATERNA?

    Materna contains animal derivatives. Please reach out to Nestlé Canada Consumer Care if you feel you require further clarification.

    When should I start taking a prenatal multivitamin?

    A woman should start taking a prenatal multivitamin containing folic acid at least 10 - 12 weeks prior to conception - when she is trying to conceive or planning a pregnancy.

    How long should I take a prenatal multivitamin?

    Experts recommend for a woman to continue taking a daily multivitamin containing 0.4 - 1.0 mg folic acid for 4 - 6 weeks postpartum or for as long as breastfeeding continues1.

    1 Society of Obstetricians and Gynaecologists of Canada. J Obstet Gyneacol Can. 2015; 37(6):534-549.

    What time of day should I take a prenatal multivitamin?

    You can take a prenatal multivitamin at any time of day. But it’s ideal to take your multivitamin together with a meal because it not only helps the tablet to disintegrate, it also makes it easier for your body to absorb the vitamin’s nutrients. Taking a prenatal multivitamin at mealtime helps minimize the potential for stomach upset, as well (especially if you are sensitive to iron). You’ll also find it easier to incorporate your prenatal multivitamin into your daily routine if you take it at the same time every day.

    What is folic acid?

    Folic acid is a B vitamin essential for the healthy development of the fetus, brain, and skull during the early weeks of pregnancy.

    What is the difference between folic acid and folate?

    Folate and folic acid are B vitamins. Sometimes the terms are used interchangeably but there is the difference. Folate is the form which is naturally found in foods, and folic acid is the synthetic version used to fortify foods and is what’s used in prenatal multivitamins. Folic acid is a more active form of this essential nutrient, compared to its natural counterpart, folate.

    Why should I take folic acid before I get pregnant?

    Spina bifida and other neural tube defects (NTDs) occur between the third and fourth week of fetal development, a time when most women don't even know that they are pregnant. Because up to 50% of all pregnancies are unplanned, all women of childbearing age should take a multivitamin containing folic acid every day in order to help prevent NTDs. Be sure to take a multivitamin that also contains vitamin B12. Folic acid helps reduce the risk of birth defects by more than 70% if taken before pregnancy.

    What is the recommended level of folic acid for pregnancy?

    The recommended daily allowance (RDA) of folic acid during pregnancy is 0.6 mg. However, most prenatal multivitamins/mineral supplements will provide up to 1 mg of folic acid.

    However, most prenatal multivitamins/mineral supplements will provide up to 1 mg of folic acid1.

    The Society of Obstetricians and Gynaecologists of Canada recommends that women, with no personal health risks for neural tube defects, take a multivitamin with 0.4 mg to 1.0 mg of folic acid throughout pregnancy2.

    Health Canada. Prenatal Nutrition Guidelines for Health Professionals. 2009.https://www.canada.ca/en/health-canada/services/food-nutrition/reports-publications/nutrition-healthy-eating/prenatal-nutrition-guidelines-health-professionals-background-canada-food-guide-2009.html  Page visited: August 28, 2017.
    2 Society of Obstetricians and Gynecologists of Canada. J Obstet Gyneacol Can. 2015; 37(6):534-549.

    Where can I get folic acid?

    Folate (folic acid) can be found naturally in foods such as green leafy vegetables, red kidney beans, chicken liver and corn. However, most women find it difficult to get the recommended level of folate from food alone. For example, you would have to consume 2 cups of spinach each day to get enough folate to meet the daily requirements. Taking a prenatal multivitamin such as NESTLÉ MATERNA, which provides 0.6 mg of folic acid, helps provides assurance that you are getting the daily requirement. 

    What are neural tube defects (NTDs), spina bifida and anencephaly?

    Neural tube defects are birth defects that affect the brain (anencephaly) and/or spinal cord (spina bifida). NTDs occur when the tissues that form the brain and spinal cord fail to develop properly. These defects occur in the first 4 weeks of fetal development - usually before a woman even knows she's pregnant.

    What should I do when the product expires?

    Don't throw out your expired or unused natural health products. For more information on how to safely dispose of these products, please visit www.healthsteward.ca.

    If you didn’t find what you were looking for, we’re here for you. Ask us.

    Good Start

    How do I introduce formula?

    It’s a question asked by many parents and, as a result, the answer can vary. Fortunately, you can quickly look below to see how you should get started based on your personal formula-feeding choices.

    If you decide to introduce formula, it doesn’t have to mean an end to breastfeeding. Eight out of ten moms supplement breastfeeding with formula1. Supplementing also allows feeding responsibilities to be shared with a partner or caregiver.

    Whichever your preferred approach, speak with your healthcare professional before making changes to your baby’s feeding routine.

    So, should I follow a schedule?

    Here are some tips to consider when introducing formula:

    • At first, substitute one mid-day breastfeeding with a bottle-feeding.

    • Relieve your breasts between feedings by expressing small amounts of milk (only if necessary).

    • Talk soothingly, give extra loving attention and wherever possible, try to stick to your general routine (location, chair, etc).

    Why a gradual transition?

    • Your baby may notice a change in taste.

    • Abrupt changes in feeding may be tough on your baby’s tummy.

    Keep the following factors in mind:

    • Every baby’s unique.

    • Your baby may notice a change in taste when transitioning from breast milk to formula.

    • Changes in taste may be more noticeable if you’re introducing a formula with added DHA and ARA.

    Important Note: Always consult your doctor before making any feeding changes.

    1 Nestlé 2016 research. Data on file.

    How do I prepare formula?

    Different types of formula mean there are different preparation steps.

    Carefully read the directions for preparation and use on the label so you can follow them accurately (your baby’s health depends on it, after all)*. Even before that, ask your baby’s doctor about infant formula, including how much to feed.

    First and foremost, always sterilize your bottles, nipples, rings and all preparation utensils by placing them in a pot with boiling water, boiling for 5 minutes, cleaning the area where you’ll be prepping things and washing your hands.

    Once prepared, formula needs to be consumed within 1 hour of preparation. Throw out any unfinished formula if not consumed within this hour.

    Ready-to-feed instructions

    • Do not mix with additional water.

    • Wipe the top of the carton with a clean cloth and shake well before opening.

    • Pour ready-to-feed formula directly into a sterilized bottle.

    • Put the bottle in hot water until it is lukewarm (usually 1-2 minutes). Gently shake bottle to distribute the heat evenly**.

    Did you know? You have a built in thermometer to check that your water or formula is lukewarm—your wrist! Just place a drop on the inside of your wrist. If you don’t feel a difference in temperature, you’re good to go.

    Concentrated liquid instructions

    • Bring water to a rolling boil for at least 2 minutes and let it cool to room or body temperature (37°C) before using2.

    • Wipe the top of the carton with a clean cloth and shake well before opening.

    • Pour equal amounts of measured-out formula and sterilized water into a sterilized bottle. Do not over-dilute or under-dilute unless directed by a healthcare professional.

    • Cap bottle and shake well.

    • Put the bottle in hot water until it is lukewarm (usually 1-2 minutes)**.

    • Immediately cover and store the opened carton with the remaining concentrate formula in the refrigerator and use it within 24 hours.

    Powder instructions

    • Bring water to a rolling boil for at least 2 minutes and let it cool to room or body temperature (37°C) before using2.

    • Pour measured, sterilized water into bottle. (Always put the water in your bottle first—it’ll help the powder dissolve better as you add it, rather than trying to add water to a bottle that you’ve already put powder in. For best mixing results, use lukewarm water prior to adding powder.)

    • Add the appropriate number of scoops and powder, as shown on the label. Do not over-dilute or under-dilute unless directed by a healthcare professional.

    • Cap bottle and shake immediately until powder is completely dissolved.

    • Put the bottle in hot water until it is lukewarm (usually 1-2 minutes)**.

     

    *Your baby’s health depends on carefully following the label directions for preparation and use.

    **Do not use a microwave oven to warm formula, as it can produce hot spots in the bottle that can burn your baby.

    2 Health Canada. Recommendations for the preparation and handling of powdered infant formula (PIF). 2010. http://www.hc-sc.gc.ca/fn-an/nutrition/infant-nourisson/pif-ppn-recommandations-eng.php Accessed: May 29th, 2017.

    How do I store formula?

    Excellent question. Storage is very important and differs based on the type of formula.

    Storing opened formula

    Ready-to-feed or Concentrate: Cover and store it up to 24 hours in the refrigerator.

    Powder: Once opened, use within one month. Store the container in a cool, dry place and make sure the lid is tightly closed*.

    Storing unopened formula

    Safe: Storing unopened formula in a cool, dry place (6º – 25ºC). 

    Alert: Storing formula over 37ºC for a few days may compromise its vitamin content.

    Safe: Storing unopened liquid tetras in the fridge, only if the temperature is expected to exceed 37ºC for a few days.

    Alert: You may see changes in the texture of the product after you refrigerate it—they’re merely “physical”. This means the product has not spoiled and its nutritional quality has not been affected. The product just needs to be shaken VERY WELL to break any soft lumps and reincorporate the formula.

     

    Freezing unopened formula

    Alert: Freezing unopened powdered formula should only be done in an emergency.

    Safe: You need to ensure that any powdered formula you had to freeze is brought to room temperature before you mix it.

    Alert: Freezing unopened concentrated formula is not recommended—it may compromise the quality. The fat and protein might separate out of the formula and you’ll have trouble re-mixing it.

    Safe: Avoid storing unopened formula in any kind of extreme or inappropriate temperatures.

    *Formula storage instructions are stated based on Nestlé® infant formula products. Please consult the label for full preparation and use instructions. If using another brand of infant formula, please follow the directions stated on the label.

    Why is my powder formula clumping when I mix it?

    To be honest, you shouldn’t really have to deal with clumping. Here are a few ways you can help wave goodbye to clumps for good:

    • Add the water first: Water, then powder…always.

    • Test the temp: For the best mixing results, ensure you’re using lukewarm water.

    • Don’t wait to shake it! Shake the bottle immediately after you’ve added the powder to the water.

    The most essential step? Always following the label instructions—it’s important for the health of your baby.

    If I prepared too much formula, or my baby doesn’t eat the full portion—can I store the leftovers to use for another feeding?

    First off, no matter the formula type, once a sterilized bottle comes in contact with your baby’s mouth, you should never reuse the formula that’s left over in that bottle. Always throw out any unfinished formula directly from the bottle you were using.

    Still, all types of formula can be stored for a little while after they’ve been prepared, but only if you follow the parameters laid out below.

    Powder

    If you’ve mixed the powdered formula and it’s in a container you didn’t use for the feeding—here are the musts:

    • Feed your baby within 1 hour without reheating the formula.

    • Discard any leftover mixture.

    Reusing leftover formula isn’t recommended due to a risk of bacterial contamination.

    Concentrate and Ready-to-feed

    If you’ve poured formula into a sterilized bottle and it hasn’t touched your baby’s lips—here are the musts:

    • Ensure it’s the appropriate amount to feed your baby.

    • Feed your baby within 1 hour without reheating the formula.

    • Discard any remaining formula.

    Open packages

    If you’ve opened a Tetra of concentrate or ready-to-feed formula and don’t wish to use it all right away—here are the musts:

    • Cover the package with plastic wrap.

    • Put it in the fridge immediately after opening.

    • Store it in the fridge for no more than 24 hours.

    In addition, following the label instructions is important for the health of your baby. For safety reasons, it is not recommended that formula be reheated if it’s been warmed or left out at room temperature, as there’s an increase risk of bacterial contamination.

    Can I pre-make formula and use it later?

    Preparing and storing infant formula in advance is not recommended. Looking to save time? Sterilize your bottles and fill them with the appropriate amount of sterilized, cooled water ahead of time. Refrigerate and use within 24 hours. For best mixing results, put the bottle in hot water until it is lukewarm prior to adding powder**. Do not add formula until feeding time.

    In addition, following the label instructions is important for the health of your baby. For safety reasons, it is not recommended that formula be reheated if it’s been warmed or left out at room temperature, as there’s an increased risk of bacterial contamination.

    **Do not use a microwave oven to warm formula, as it can produce hot spots in the bottle that can burn your baby.

    How do I switch baby formulas?

    Before changing your baby’s feeding routine, you should first consult with your doctor.

    Any changes may result in temporary digestive issues, like gas and spitting up, that can in turn cause fussiness.

    Here are recommendations related to switching formulas:

    • Don’t alternate or combine the new formula with the formula you’ve been using
    • Transition directly to the new formula.
    • Don’t mix different formulas.
    • Allow your baby 3 to 5 days to get used to the new formula.

    For a more detailed look, read Baby formula: Switching formulas.

    …Consult a physician if your baby is spitting up forcefully or frequently at every feeding and is not gaining weight.

    What formula should I use if I travel outside of Canada?

    Since Nestlé products differ from country to country, do your best to travel with enough formula for the duration of your trip—it’s highly recommended. Understanding that extended trips (and packing for baby, right?) may make this difficult, it’s also recommended to at least bring some of the formula you’ve used immediately before your trip.

    If you want to be extra prepared, you can even consult the Nestlé website of the country you’ll be visiting and find out the ingredients of the formula you’ll find there. Then, you can track down that country’s Nutrition Facts Table and share that information with your doctor to help decide what will be suitable for your baby.

    Remember: Always discuss any feeding changes with your baby’s doctor.

    Where can I find Nestlé® Good Start® Infant Formula? Can you tell me what stores have it?

    We are doing our best to ensure the availability of our products where Nestlé® Good Start® Infant Formula is sold. You may want to check with your specific retailer to ask about what products they have available or alternatively you can check the store’s website to see what products are available online.

    If you are not able to find your regular Nestlé® Good Start® Infant Formula on shelf, it is safe and nutritionally appropriate to use a different Nestlé® Good Start® Infant Formula.  It is also appropriate to switch between liquid and powdered Nestlé® Good Start® Infant Formula unless you have been given specific instructions by your doctor. 

    I can’t find my Nestlé® Good Start® product on shelf/ online/ in-stores. Is it safe for me to give my baby another formula or another Nestlé® Good Start® product? Can I give my baby Stage 2 if they are not yet 6 months?

    Yes, all infant formulas designed for healthy term infants for sale in Canada have been approved by Health Canada to meet the nutritional requirements for normal healthy growth for all infants between the ages of 0-12 months.  Some infant formulas, such as Nestlé® Good Start® 2, may have some benefits specifically designed for older babies from 6-12 months, such as slightly higher levels of calcium and iron. The differences in these levels are still appropriate for all babies from 0-12 months. 

    If you are not able to find your regular Nestlé® Good Start® Infant Formula on shelf, it is safe and nutritionally appropriate to use a different Nestlé® Good Start® Infant Formula.  It is also appropriate to switch between liquid and powdered Nestlé® Good Start® Infant Formula unless you have been given specific instructions by your doctor. 

    Nestlé® Good Start® Infant Formulas include Nestlé® Good Start® 1 & 2 (900g powder and 240mL concentrate available in Stage 1 only), Nestlé® Good Start® Plus 1 & 2 (580g and 1.02kg powder, ready-to-feed Tetra 250mL, concentrate 240mL and 89mL ready-to-feed nursers (available in Stage 1 only) and Nestlé® Good Start SootheTM (550g and 942g powder).

    Always remember to read and follow the preparation instructions on the label for each specific formula. 

    If you have been giving Nestlé® Good Start® Infant Formula to your baby and you cannot find any Nestlé® Good Start® Infant Formula products, you can use another infant formula designed for healthy term infants from a different manufacturer.  All infant formulas designed for healthy term infants for sale in Canada have been approved by Health Canada to meet the nutritional requirements for normal healthy growth for all infants between the ages of 0-12 months. If you have questions about which infant formula to use or any questions related to feeding your baby, speak with your health care practitioner. Always remember to read and follow the preparation instructions on the label for each specific formula.

    Nestlé® Good Start® 3 is not an infant formula and should not be used to feed infants.  Nestlé® Good Start® 3 is made specifically for toddlers above 12 months of age and is a nutritional supplement.  Nestlé® Good Start® 3 Plain Milk and Nestlé® Good Start® 3 Vanilla Flavour can be use interchangeably for toddlers in this age group.  If you cannot find Nestlé® Good Start® 3, whole cow’s milk can also be used and is recommended by Canadian Pediatric Society.

    I can’t find my Nestlé® Good Start® Alsoy or Nestlé® Good Start® Organic on shelf/ online/ in-stores. Is it safe for me to give my baby another formula?

    If you have been giving Nestlé® Good Start® Alsoy 730g or Nestlé® Good Start® Organic 900g to your baby and you cannot find them available you can use another infant formula designed for healthy term infants from a different manufacturer that offers the benefits of Soy Infant Formula or Organic Infant Formula.  All infant formulas designed for healthy term infants for sale in Canada have been approved by Health Canada to meet the nutritional requirements for normal healthy growth for all infants between the ages of 0-12 months. If you have questions about which infant formula to use or any questions related to feeding your baby, speak with your health care practitioner. Always remember to read and follow the preparation instructions on the label for each specific formula.Q: I am pregnant, what precautions should I be taking with COVID-19?  What if I become sick?

    If you’re worried that you may have Coronavirus, please follow the direction provided by Health Canada. If you have questions about you and your baby’s health and well-being, please contact your healthcare provider. Your doctor can provide you with the resources and information you need.

    Can I buy formula or baby food directly from you?

    We sell Nestlé Good Start formula and Gerber baby food through retailers across the country. You can purchase the formula or baby food in a physical store location or through an online retailer.  Please check with your local retailer for stock and availability. We are working with retailers to keep up with the demand due to the concerns around COVID-19. We ask that you consider other new parents who also need access to food for their babies, and not stockpile formula or baby food products at this time. We are committed to producing the products you need to ensure all consumers have access to our products.

    Can I get free formula samples?

    A limited amount of formula samples are offered as part of the Nestlé Baby & me program for new parents. These samples are mailed out only at specific times during the membership tenure and are not available for purchase. We are working with retailers to keep up with the increased demand due to the concerns around COVID-19, and will continue to produce and supply the products so consumers have access.  Please check with your local retailer for stock and availability.

    Where can I find Nestlé® Good Start® Infant Formula? Can you tell me what stores have it?

    We are doing our best to ensure the availability of our products where Nestlé® Good Start® Infant Formula is sold. You may want to check with your specific retailer to ask about what products they have available or alternatively you can check the store’s website to see what products are available online.

    If you are not able to find your regular Nestlé® Good Start® Infant Formula on shelf, it is safe and nutritionally appropriate to use a different Nestlé® Good Start® Infant Formula.  It is also appropriate to switch between liquid and powdered Nestlé® Good Start® Infant Formula unless you have been given specific instructions by your doctor. 

    Nestlé® Good Start® Infant Formulas include Nestlé® Good Start® 1 & 2 (900g powder and 240mL concentrate available in Stage 1 only), Nestlé® Good Start® Plus 1 & 2 (580g and 1.02kg powder, ready-to-feed Tetra 250mL, concentrate 240mL and 89mL ready-to-feed nursers (available in Stage 1 only) and Nestlé® Good Start SootheTM (550g and 942g powder).

    Always remember to read and follow the preparation instructions on the label for each specific formula. 

    If you have been giving Nestlé® Good Start® Infant Formula to your baby and you cannot find any Nestlé® Good Start® Infant Formula products, you can use another infant formula designed for healthy term infants from a different manufacturer.  All infant formulas designed for healthy term infants for sale in Canada have been approved by Health Canada to meet the nutritional requirements for normal healthy growth for all infants between the ages of 0-12 months. If you have questions about which infant formula to use or any questions related to feeding your baby, speak with your health care practitioner. Always remember to read and follow the preparation instructions on the label for each specific formula.

    Nestlé® Good Start® 3 is not an infant formula and should not be used to feed infants.  Nestlé® Good Start® 3 is made specifically for toddlers above 12 months of age and is a nutritional supplement.  Nestlé® Good Start® 3 Plain Milk and Nestlé® Good Start® 3 Vanilla Flavour can be use interchangeably for toddlers in this age group.  If you cannot find Nestlé® Good Start® 3, whole cow’s milk can also be used and is recommended by Canadian Pediatric Society.

    Gerber

    Can I add formula or breastmilk to GERBER® cereals?

    Sure!

    Just remember that it’s important when you’re making baby cereal, to prepare as directed on the label.

    NESTLÉ GERBER "Add Milk" cereal varieties allow you the flexibility to add breastmilk or the infant formula of your choice.

    What’s not recommended?

    We don’t recommend adding breastmilk or infant formula to NESTLÉ GERBER “Add Water” cereals as they already contain specially adapted milk and 14 essential nutrients. If you’ve accidentally prepared the “Add Water” cereal with breastmilk or infant formula, it won’t harm the baby if you feed them with it on occasion.

    Important Note: Always discuss any feeding changes with your baby’s doctor.

    Wait, is GERBER® Baby Cereal a meal supplement?

    In a word, no…but  GERBER Baby Cereals are iron-fortified and definitely a complement to the other foods you are introducing to your baby at this stage.

    In more words: NESTLÉ GERBER Baby Cereals are not designed to be used as a sole source of nutrition, nor are they meant to replace breast milk or infant formula.

    How should I store my baby’s cereal?

    Keep your baby cereals tightly sealed and in a clean, cool, dry place. Check packaging regularly for rips, tears, and signs of bugs. Be sure to discard the product once past its due date. Read Storing baby cereals: Freshness & Safety First! for more helpful tips.
     

    I have been introducing solid foods to my baby and can’t find the Gerber purees I have been using to feed my baby. Can I use other flavours of purees? What should I do?

    Yes! You can use another flavour of puree to feed your baby. All Gerber Purees are delicious, all nutritious, and organic purees and can be used interchangeably. The majority of our Gerber Purees are staged from 6 months+ and those flavours can be fed interchangeably within that stage. For Toddlers 12months+, you can feed any of our 6m+ purees, plus we have 3 additional flavours that can be used interchangeably:

    Gerber Organic Banana, Mango, Quinoa, Avocado with Vanilla Puree

    Gerber Organic Apple, Mango, Raspberry, Avocado with Oats Puree

    Gerber Organic Mango, Peach, Carrot, Sweet Potato with Oats Puree

    I have been introducing solid foods to my baby and can’t find the Gerber Cereals I have been using to feed my baby. Can I use other flavours of Cereals? What should I do?

    Gerber cereals are specifically designed for your growing baby and we offer different varieties of cereal within each stage. While they are staged to progress gradually in flavour and texture, they can be used interchangeably within each stage.

    It is important to note that the Canadian Pediatric Society states that when introducing foods that may contain common allergens, it’s best to offer no more than one new food a day. The reason for this recommendation is that it will make it easier to identify a food that may have caused a reaction. 

    Common food allergens found in Gerber Baby Cereals are milk, wheat, oat, and barley. Always read the product label for our most up to date product information.

    Stage 1

    Oat Cereal (ADD WATER)

    Rice Cereal (ADD WATER)

    Organic Oatmeal (ADD MILK)

    Organic Rice Cereal (ADD MILK)

    Stage 2

    Rice & Banana (ADD WATER)

    Rice Carrot & Pumpkin (ADD WATER)

    Oat & Prune (ADD WATER)

    Wheat Banana & Strawberry (ADD WATER)

    Multigrain Oatmeal (ADD WATER)

    Multigrain Oatmeal & Fruit (ADD WATER)

    Organic Wheat & Wholegrain Oatmeal Banana (ADD MILK)

    Organic Wheat & Wholegrain Oat Mango Carrot (ADD MILK)

    Stage 3

    Wheat Biscuit (ADD WATER)

    Oat Banana Mango (ADD WATER)

    Multigrain Yogurt Raspberry (ADD WATER)

    Multigrain Yogurt Blueberry (ADD WATER)

    Multigrain Yogurt, Apple, Pear, Banana (ADD WATER)

    Organic Wheat & Wholegrain Banana Raspberry (ADD MILK)

    Stage 4

    Wheat Honey & Flakes (ADD WATER)

    Multigrain Apples & Oranges (ADD WATER)

    Multigrain Cherries & Berries (ADD WATER)

    Registration and account management

    How do I register for Nestlé® Baby & me?

    Sign up here by completing the online forms, or by registering with your Facebook or Google Plus account. Please make sure to have completed both steps of the registration process to be registered.

    How do I modify my address/e-mail?

    You can get right to it by updating your Profile information after you sign in.

    If you signed up through Thyme Maternity and don’t have a password for the website:

    • Go to the sign in page of the Nestlé® Baby & me website.

    • Follow the link labeled Thyme Maternity.

    • Enter the email address you used at Thyme.

    • Set a password.

    • Follow the directions to complete your profile and once you’re logged in, you can edit your profile!

    If I registered at Thyme Maternity (in-store or online), how do I get access to the Nestlé Baby & me website and all that comes with being a member?

    Your access awaits!

    • Zip over to the Nestlé® Baby & me sign in page.

    • Follow the link labeled Thyme Maternity.

    • Enter the email address you used to sign in at Thyme Maternity.

    • Set your password.

    • Follow the directions to complete your profile!

    You only need to complete your registration once and when you have that all squared away, you should be able to log in normally.

    Please note that it can take 2-3 weeks from when you registered at Thyme Maternity for your email to be recognized on the Nestlé® Baby & me website. 

    I registered (in-store/online) at Thyme Maternity, why is my email not being recognized when I try to log in?

    While it’s obviously not ideal, there are a couple of possible reasons your email isn’t being recognized despite your Thyme Maternity registration. 

    • Your online profile isn’t quite complete. On your first visit to the Nestlé® Baby & me website, you’ll need to set a password and complete your profile on the Thyme Maternity registration page. Then you should be able to use that info to log in normally.

    • Your info hasn’t been received from Thyme yet. It can take 2-3 weeks from when you registered at Thyme for it to be recognized by the Nestlé® Baby & me website. 

    How is my data protected?

    Answer: Very carefully. This privacy policy contains full details on how your data will be kept safe and sound.

    I just registered, when will I get my samples and coupons?

    Ideally, time will continue to fly and your Welcome Kit will arrive before you know it. If you registered during your pregnancy, expect to see your kit around five weeks before the birth of your baby. If your baby’s already been born, expect to see your kit within a month. Regardless, be sure to sign up early!

    I’m trying to sign up for Nestlé Baby & me, but I can’t get it to work because the site won’t let me complete my registration, what can I do?

    Your time’s important, so sign up is the last thing you want to hold you up.
    There are a couple of possible reasons why you are unable to complete your registration:

    1. Error on page:

    • Double check every field is complete.

    • Make sure to read and act on the error messages if any.

    • Clear your browser history. Switch to a different browser.

    • See how you fare on a different device.

    Of course, the form should tell you if you’ve left a field blank, but double-checking every field is complete (and correct!) always helps.

    2. You have registered before:

    • If you have signed up for the program in the past with another child, your account is still active! Simply Sign In and go to your profile to add your new child (or pregnancy) to your account. You can register a new baby if their due date/birthdate is at least 10 month after the last child was born. If you can’t remember your password, simply click on the Forgot Password link.

    What if I still have not received anything even though I registered a few weeks ago?

    Hmm…that’s strange. If you’re not waiting on your welcome kit based on its delivery criteria, these two steps should help:

    • Check your profile online one more time just to make sure you’ve completed everything correctly (like your current address, due date, etc.)

    • Once you’ve checked that your profile’s in good order, contact us for further assistance. 

      NOTE: The health & safety of our employees and you, our consumers is our most important priority. Please know that we are actively monitoring the COVID-19 situation and following the precautions outlined by health officials.

      At this time, we are slightly altering our phone support and limiting these to urgent concerns. We remain available from Monday - Friday, 10:00 am - 4:00 pm EST. We remain available through live chat for immediate support.

      If you are exhibiting symptoms of the COVID-19, please contact your Public Health or visit for more information: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms.html.  If you are experiencing illness or require medical emergency that is not COVID-19-related, please reach out to a healthcare professional or go to the emergency room at your local hospital.

      Given the dynamic situation, we will continue to update our messaging and remain committed to transparency.

      Thank-you for your continued support. For additional information, please visit one of the following websites: Public Health Canada, the World Health Organization or International SOS.

    Remember that the welcome package will arrive just before due date so don’t worry if you don’t have it yet.

    We are not currently experiencing any major disruption or slow downs in the processing of our samples and mailings to Nestlé Baby & me members. We know the situation is still changing quickly and it is possible that there could be a delay in delivery timelines.

    Overall, Canada Post is continuing to process and deliver products with no major backlogs. However, Canada Post is experiencing some delays in reaching Northern communities due to flight availability and in some cases volume backlog. They are working directly with communities impacted to find a solution. In addition, some Canada Post retail outlets have had to close due to COVID-19. As this situation remains fluid, they are working locally to find solutions wherever possible.

    We would ask for your patience during this time. We are monitoring the situation closely. We will update this FAQ section and email members who could be impacted.

    Be sure to add us to your safe senders list to ensure you receive email notifications from us.

    We will continue to send you our regularly scheduled emails during this time.

     

    Can I choose which coupons and samples I receive?

    As a member of the Nestlé Baby & me, we have already pre-selected a set coupons and samples for a variety of products for you. Based on the information in your profile, you will receive offers specially tailored to the age and stage of your baby.

    Why didn’t I get the same content as my friend?

    You will notice a difference because the offers you receive are tailored to your baby’s age and stage. Based on the information in your profile, we have pre-selected a set of coupons and samples that are appropriate for your baby’s development. The launch of new products and changes in our inventory, may also affect what you receive in your ready-for-baby pack.  

    Communication

    How do I unsubscribe from the Nestlé Baby & me program?

    If you would like to unsubscribe from email communications only you can do so in 2 ways:

    • Log in and find the Account Management page on the Nestlé Baby & me website. Then, uncheck the corresponding box to update your communication preferences.

    • Follow the unsubscribe link at the bottom of any Nestlé Baby & me email. 

    You can update your communications preferences anytime.

    Note: Nestlé Baby & me sends out some email communications directly related to services you’ve signed up for as part of the program, including a welcoming email and a shipment notice for your Ready for Baby Pack. These operational emails will continue regardless of your communication preferences. These emails will continue regardless of your communication preferences.

    If you would like to unsubscribe from the program:

    • You will need to contact our Customer Care team

    • Please visit our Contact Us page to email, live chat or call us for assistance. To ensure we are removing the correct person, you will need to provide the following information that is associated with your Nestlé Baby & me account:

      • Full name

      • Mailing address

      • Email address

      • Baby due date or date of birth

      • Please indicate that you want to be removed from the program completely 

    • After receiving your request, we will remove you from the program. In rare circumstances we may need to clarify some information so please look out for an email from us within 72 hours. When you are removed, you will receive nothing further from the program.  

    When I joined, should I have received a confirmation email?

    Definitely! You should have received an email officially welcoming you to the Nestlé® Baby & me within one week of your completed registration. Try checking your junk mail folder, or verifying that your profile contains the correct e-mail.

    If you still need assistance, contact us and one of our Consumer Care Specialists will be happy to help you.

    Note: The health & safety of our employees and you, our consumers is our most important priority. Please know that we are actively monitoring the COVID-19 situation and following the precautions outlined by health officials.

    At this time, we are slightly altering our phone support and limiting these to urgent concerns. We remain available from Monday - Friday, 10:00 am - 4:00 pm EST. We remain available through live chat for immediate support.

    If you are exhibiting symptoms of the COVID-19, please contact your Public Health or visit for more information: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms.html.  If you are experiencing illness or require medical emergency that is not COVID-19-related, please reach out to a healthcare professional or go to the emergency room at your local hospital.

    Given the dynamic situation, we will continue to update our messaging and remain committed to transparency.

    Thank-you for your continued support. For additional information, please visit one of the following websites: Public Health Canada, the World Health Organization or International SOS.

     

    Why haven’t I received any emails?

    Two reasons come to mind (and they’re easy fixes!):

    • Your profile doesn’t contain the email you wanted to provide. You could always check your profile right now just to be sure.

    • The communications meant for your inbox are going to your Junk Mail folder. Be sure to add startwell@nestle.ca to your safe list!

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